Industry-leading decline recovery for Digital goods
SaaS
Online media merchants

Recover More Revenue on 
Every Digital Transaction

Stop losing revenue to soft declines with smart, instant retry logic
that keeps more transactions approved

WHAT WE DO?

We turn declines
into completed sales

Built for digital goods, SaaS and online media

Digimend is engineered specifically for merchants selling digital downloads, online media, software tools, premium features and other instant-delivery virtual products. Our recovery logic helps them recover revenue from failed transactions.

Real-time recovery, no customer input required

When a payment fails, Digimend automatically performs a compliant retry in real time. There is no customer outreach, and no action required from the shopper.

We recover one-time payments, not subscriptions

Digimend does not manage subscriptions or recurring billing, we only assist in the completion of one-time failed payments. Each recovery is a single, one-off retried transaction, completed only if approved. We do not create, manage or charge recurring subscriptions.

Zero friction for the customers

The process is totally transparent for the customers who don't experience any changes on their checkout. If the retry succeeds, the customer can access the digital product they order instantly. If not, no further attempts are made.

HOW DOES IT WORK?

Effortless Payment
Recovery, Explained

A simple, automated process that turns failed transactions into successful sales.

1
Payment intent

A customer initiates a payment on the merchant’s checkout.

2
Payment is declined

If the issuing bank declines the transaction, Digimend receives it instantly.

3
Compliant smart retry

We instantly retry the failed transaction based on the decline reason and optimal timing.

4
Successful approval

If the retry is successful, the order completes immediately, without customer input.

5
Merchant receives the sale

The order is fulfilled, with no additional charges beyond the approved retry, this is a one-time billing.

CUSTOMER SERVICE

Questions about a charge? Our global support team has you covered.

If you don’t recognize a payment or have questions about a digital purchase made with one of our merchants,
our global support team is ready to assist you. We’re open from Monday to Friday from 09:00 AM to 06:00 PM EST.
Request a cancellation
For orders processed through a Digimend-connected merchant.
Contact support
For questions, refunds or charge inquiries
Report a problem
For issues with access, duplicate charges, or unfamiliar payments
INDUSTRIES

Built for high-performing digital merchants

Digital Goods
Online publications, e-books, downloadable content, online courses and digital files.
SaaS
Productivity tools, software apps, cloud services, feature unlocks and premium upgrades.
Online Media
Streaming platforms, digital content libraries, creative platforms and pay-per-access services.
FAQ’s

What You Should Know

Is Digimend a subscription billing company?
Why do I see a payment related to Digimend?
Will Digimend charge me again?
Can I update my billing info through Digimend?

Ready to recover your failed transactions?

Join thousands of merchants already reclaiming 30%+ of declined payments with our AI-powered recovery platform and protect revenue otherwise lost to failed payments.